Technology is evolving faster than ever and as a key decision-maker in your business, you carry the weighty responsibility of making sure your team has access to the support it needs in order to do their job well. Gartner’s annual CIO Agenda Report has quantified these challenges and states that the skill barrier is quickly becoming more prominent.
Finding and retaining the right talent is expensive and time consuming, and skill barriers make it difficult to catch up, let alone get ahead. This all leads to significant business risk and loss of competitive advantage in the marketplace. These issues all beg the question, “Is my staff getting the right kind of tech support?”
Some organizations are well positioned to answer this question. But for others, allocating significant funds and time to acquire the necessary talent may not be the best use of your company’s hard-earned resources. The question then becomes, “How can I best leverage my resources to improve my business outcomes?”
A significant shift has taken place over the last few years from CapEx spending to OpEx models. More and more, companies are finding a greater ROI by moving their resources into strategic OpEx assets such as cloud-based services, application and business intelligence, and security.
In that same mindset, many businesses have made the move to a Managed Services Provider to gain immediate access to a well-trained team of individuals who are keeping pace with digital transformation, all within a predictable OpEx cost model. By leveraging this strategic service, companies can focus on their business goals rather than struggle with the skills deficit or the HR aspect of technology, while still providing better support to their employees.
At Symplexity, our Service Desk is staffed with technicians who are ready to resolve issues and get you back up and running. Calls to the Service Desk are typically answered in thirty seconds or less, which means your employees have the support they need in order to do the job they were actually trained to do. Give us a call today. We’re happy to help!