They had the capability, definitely understood where it was we were going to go and were able to really listen to the problems that we were facing and seemed ready to really partner with us to get us to move forward rather than just doing exactly what it was that we were saying. They were able to get us even beyond what we were hoping for, they were a clear choice.

Chris Myers – Director of Shared Services

Benefits from Symplexity Secure™

  • Confidence

    Symplexity Secure is built from the ground up to give you confidence that your systems and data will be there when you need them. We make sure all the bases are covered, starting with preventative maintenance. We look for signs that problems are developing, and take care of them before they affect your bottom line. If something does happen, we’re quick to react with remote and on-site support, minimizing the downtime and getting your team back in action. We can also monitor your entire environment, giving you the confidence to stop worrying about what might happen and focus on what your business needs to succeed – not just survive.

  • Security

    Symplexity Secure has the tools, skills, and expertise to keep your company safe – no matter your size.

    You wouldn’t rely on a doctor who’d never met your kids to keep them healthy, so why would you rely on an out-of-the-box security plan to keep your company safe? The specifics of your industry, staff, systems and software create unique challenges for protecting your environment, so rely on a partner that takes the time to learn those challenges and provide the solution that will best protect you.

    As part of Symplexity Secure, we develop a security strategy specifically designed for your company. Using managed anti-virus and anti-spam technology, in addition to Microsoft and third-party patch management, we make sure every aspect of your system is up-to-date with the latest advancements in the security industry. Firewall management and maintenance adds another level of protection. You’ll have the exact services and specifications you need to keep your data safe, keep your company moving, and keep you focused on your real priorities.

  • Accountability

    Technology is a competitive market; it’s easier than ever to print some business cards, take out an ad or two, and talk about all the great stuff you offer. However, when it’s your data at risk, who do you want to answer the call?

    Symplexity has more than 20 years of experience serving northern Indiana. We’ve been featured in the Inc. 5000 list of fastest-growing companies five times, and we’re proud to partner with some of the biggest companies in tech, including Cisco, Microsoft, HP and VMware. Our track record speaks for itself, but more than awards, we’re proud of our people.

    Every one of our technicians holds certifications designed to help them serve you better. We don’t ask our team to be jacks-of-all-trades. Instead, they are experts in their particular fields, which  lets us give you unparalleled support.  All our team members approach their job with the same professionalism you’d expect from your own employees, and they bring the expertise and experience of Symplexity’s years of innovation and service.

  • Support

    Even the perfect system has problems. When you have Symplexity Secure, though, you’ll never have to face those headaches alone.

    Symplexity Secure is designed to maximize your company’s uptime and productivity, but we know there will be times when you need a helping hand. Whether you’re having trouble formatting an Excel document or you’re not receiving all your email, Symplexity Secure gives you access to Symplexity’s fully staffed Network Operations Center of trained technicians.

    The Network Operations Center (NOC) is staffed with expert technicians ready to assist in finding the right resource to resolve the issue or provide a quick fix, helping get you back up and running. This cuts down on the amount of “collateral damage” that comes from an employee reaching out to co-workers, taking them away from their work, too. Shifting the responsibility to our teams allows your team to stay focused. Calls to the NOC are usually answered in less than thirty seconds, which means the employee with the problem can get back to work fast, too.

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