Time and time again, we talk with businesses who have aging PBX systems that require an entire replacement. In some cases, it is because the vendor has gone out of business, but in others, it is because the vendor is offering an upgrade to their system, but it requires new phones, hardware, and programming. Whenever I hear these stories, it seems like such a shame to have to repeat this cycle of starting over with each phone upgrade. Luckily, this doesn’t have to be the case.
Cisco released the Call Manager communications platform in 2000. In the beginning, it was a Windows-based product with few of the features we know today. In 2006, Call Manager 5 was released on the Linux platform. There have been many major releases since then, but the core concepts of the platform have remained the same. This means that those customers who invested in Call Manager version 3 in 2000, still have active versions of Call Manager 12 running today. Sure, there may have been some hardware changes along the way, but throughout each upgrade, the configuration is brought along. This saves costs and headaches by eliminating the need for costly system redesigns and user training on each new system.
If you’re interested in a demo of the last phone system you’ll ever have to buy, contact your Symplexity account representative for details!