Hiring a managed service provider is a great way to help lighten the IT load facing your company and let you get back to focusing on what makes your company excel. However, choosing the wrong MSP can wind up creating more headaches than help. So, what should you look for when you’re considering an MSP? Here are five things to keep in mind.
1. Your MSP Should Be There When You Need Them.
We’re putting this one first because it’s important. The whole point of having an MSP is making sure your needs get met – and that starts with being available when you need them. The actual needs of your company may vary (and honestly, you probably don’t want to pay for a fully-staffed, around-the-clock support team) but making sure your MSP has an option to get support when you need it, whenever that is, is integral to the success of your MSP efforts.
2. Your MSP Should Offer Remote and Onsite Support.
Everyone loves getting the face-to-face service of onsite support. That service takes time, though, and that time often means extra money. Finding an MSP that tries to solve problems with remote support first, and then follows up with onsite visits when necessary, is a great way to manage your costs while making sure you get all the support you need. (Also, some MSPs like Symplexity bundle in remote and onsite support hours as part of your MSP agreement – cutting out the need to worry about hourly costs all together.
3. Your MSP Should Be Prepared For All Steps of a Potential Attack.
The nature of online attacks has changed a lot over the past few years, and the security industry has changed with it. When you’re looking for an MSP, finding a company that’s up-to-date on the latest is incredibly important. One quick way to judge how effective their security measures are is to ask about the attack continuum. MSPs should be prepared to defend against attacks before they happen, quarantine and contain on-going attacks, and help quickly recover after an attack has ended. Simply having a firewall and anti-virus isn’t enough and an MSP that only offers you that isn’t keeping you as safe as possible.
4. Your MSP Should Offer More Than Just Security – They Should Offer Strategy.
Some MSPs are happy to show up and give your company more or less the same thing they give every other company. The best MSPs do more than tailor their solution to your company, they help you develop the next steps in your IT strategy. Symplexity and some other MSPs offer a Virtual CIO – a tech leader dedicated to helping your company make the most of your IT. vCIOs can help your company analyze and interpret performance numbers and plan budget figures in addition to making sure all your tech decisions are in the best interests of your company in the long run.
5. Your MSP Should Be More Than An MSP.
Many MSPs will tell you they offer everything you need. That might be the case when you’re talking about things that are covered under the service agreement, but what if you need communication and collaboration solutions, increased storage options, or tech-based training for your end users? If your MSP has the option of handling tasks like that in-house, you’re going to see an increased level of cohesiveness between all those systems… and a better experience for everyone using the products as well.
Choosing an MSP is a big decision and it isn’t one you should take lightly. In addition to the points above, there are undoubtedly concerns specific to your industry that need to be addressed. For a free consultation on everything you should be looking for when you’re shopping for an MSP, contact Symplexity today.