Careers

Current Openings

• Systems Engineer

  Symplexity, is an established rapidly growing IT Consulting company serving small to mid-size companies where you would gain exposure to the latest and greatest technologies (virtualization, cloud computing, disaster recovery, security, remote monitoring and management). We are continually expanding our team and currently have openings in our Fort Wayne office. Very limited travel as technical support will be provided from our offices.

  Once you join our staff weekly time will be devoted to communicating to a very broad range of audiences ranging from end users to small business owners to high-level individuals in corporate environments. Technical experience is important; however, our company also places a large emphasis on strong work ethics, commitment, integrity, team unity, and excellent communication.

  Key responsibilities:

  • Maintaining good client relations
  • Always maintain awareness around security of client systems and data
  • System Design activities for clients
  • Project Implementation of servers/storage/cloud/backup and DR
  • Support service desk tickets (onsite and remote)
  • Maintaining network and server/storage/cloud infrastructures across multiple companies.
  • Work with all internal teams to help develop new processes to enhance security and technical excellence and efficiency
  • Be willing to invest time in technical education (critical for properly supporting clients)

  Desired Qualifications:

  • Knowledge of the latest Microsoft desktop and server operating systems
  • Knowledge/experience with virtualization
  • Knowledge/experience of Active Directory including GPOs
  • Knowledge/experience of DNS/DHCP
  • Knowledge/experience of backup systems
  • Knowledge/experience with Azure or AWS
  • Demonstrated quality troubleshooting skills and experience in a fast-paced environment
  • Communicates clearly in English and be an organized, detail-oriented individual with the ability to efficiently solve problems
  • Excellent customer service skills: communication skills (both verbal and written), patience and enjoys interacting with end users
  • Attention to details: punctuality, scheduling, documentation, record keeping, etc.
  • Use good judgment to effectively prioritize work
  • Ability to work on multiple tasks concurrently while focusing on high-priority tasks
  • Due to rapid company growth, tech must be able to keep a level head in a fast-paced environment

  Bonus Technical Experience:

  • Knowledge/experience of Microsoft Office 365
  • Knowledge/experience of networking (switching, firewall, routing)
  • Knowledge/experience supporting mobile users. Laptop, Smart Phones, push email, helping remote users
  • Experience working for an IT consulting firm, MSP, or MSSP
  • Professional certifications are a plus

  The right candidate must be able to lift 70 pounds and have a reliable personal vehicle, valid Driver’s License, AND valid auto insurance. Must also be able to pass full Background Check and Drug Test.

  These are positions with a very stable and growing company. We have great benefits including:

  • Health, vision, dental, disability, and life insurance
  • IRA plan with company match
  • Generous PTO (including 8 holidays and a day off for your birthday!)
  • Competitive salary
  • Wide variety of work and clients in diverse fields
  • Fun, collaborative team atmosphere
  • Company vehicles for onsite trips to clients and corporate activities

  Take advantage of this opportunity and grow your career by helping us support our growing client base. We love taking hungry people and helping them develop their dream careers. We are a team that enjoys our work and each other. A unique and special culture where you matter.

  Apply for Systems Engineer
• Software Engineer

  Summary

  We are seeking software engineers to join our growing team. This is an opportunity to make an immediate impact and influence architecture and design decisions as we scale and test new features for our analytics and automation platform.

  We are a Lean development team, building quality software and delivering fast (new features deployed every week). We are continually looking for ways to improve how we work and take advantage of opportunities to learn. If you love building great software and enjoy working in a fast-paced, learning-oriented environment where what you build will make a difference in people’s lives, we would like to talk with you.

  Responsibilities

  – Design, develop, test, deploy, maintain and improve software
  – Collaborate with team members
  – Promote innovation and learning to improve our processes and tech stack

  Desired Skills

  – One or more general purpose languages (e.g., Python, Ruby, JavaScript)
  – APIs (esp. built in Ruby or Node)
  – Relational databases (esp. Postgres)
  – Test frameworks (e.g., Cypress, RSpec, Jasmine)
  – CI/CD pipelines
  – Comfortable working independently or with a team
  – Attention to detail
  – Drives tasks to completion

  Bonus Skills

  – Front-end frameworks (esp., React or Vue)
  – Data pipeline tools (e.g., Airflow, Kafka, Logstash)
  – Cloud platforms (esp., AWS)
  – DevOps tools (e.g., Terraform, Kubernetes, Consul, Chef, Ansible)
  – Document databases (esp., MongoDB)

   

  Apply for Software Engineer
• Security Analyst

  Position Summary

  Symplexity is looking for smart, capable, and all-around enjoyable candidates to join our Security Operations team. Ideal candidates will thrive in a fast-paced, customer-focused environment and are eager to tackle and remediate cyber security incidents. They need to have a natural interest in cyber security, be a quick learner and motivated.

  Primary Job Duties/Responsibilities

  • Communicate professionally and courteously with clients via phone and email, as needed for support tasks. 
  • Provide security incident analysis, response, remediation support and customer support for managed security services. 
  • Build and develop event alerts/rules within security product(s). 
  • Evaluate existing security processes and recommend improvements and maintain existing or new documentation. 

  • Provide vulnerability management across multiple clients. 
  • Maintain security infrastructures across multiple clients. 
  • Assist with the post implementation support of various network and security projects (network, endpoint, and various monitoring solutions). 
  • Be willing to invest time in technical education (critical for properly supporting clients). 

  Required Qualifications/Skills

  • Knowledge of the latest Microsoft Windows desktop and Microsoft Server operating systems. 
  • Strong understanding of TCP/IP stack. 

  • Knowledge of networking technologies: Cisco, HP, Fortinet, etc. 
  • Familiarity with SIEM solutions. 
  • Familiarity with supporting DHCP and DNS. 
  • Quality troubleshooting skills and experience in a fast-paced environment. 
  • Excellent customer service skills: communication skills (both verbal and written), patience and enjoys interacting with end users and coworkers. 

  • Attention to details: punctuality, scheduling, documentation, record keeping, etc. 
  • Uses good judgment to effectively prioritize work. 
  • Ability to work on multiple tasks concurrently while focusing on high-priority tasks. 

  Desired Qualifications/Skills

  • Intermediate skills in Microsoft Office 365. 
  • CCNA, CEH, Security+ and/or related industry certification(s). 
  • Knowledge of the Linux, VMware, and cloud environments. 
  • Knowledge/experience of firewall systems, including but not limited to Cisco/Meraki. 

  • Knowledge/experience supporting mobile users. (wireless and wired security, endpoint security, remote access, etc). 

  Apply for Security Analyst
• Service Desk Specialist

  Position Summary

  Symplexity is looking for smart, capable, and all-around enjoyable candidates to join our Service Desk team. Ideal candidates will thrive in a fast-paced, customer-focused environment and are eager to tackle and resolve technical issues. They need to be able to think on their toes and learn new technology quickly while creating a customer experience that creates raving fans.

  Primary Job Duties/Responsibilities

  – Assist customers with all technology-related moves/adds/changes
  – Configure, install, and maintain IT users’ desktop software and hardware including current versions of Windows and MS Office products
  – Troubleshoot PC issues remotely
  – Troubleshoot general network infrastructure problems including networking equipment, printers, PC/Server hardware, etc.
  – Escalate to Engineering support on advanced problems
  – Learn about and apply proven and emerging technologies (Azure, Windows Server, Office 365, Exchange, SharePoint, VMware, Cisco networking, etc.)
  – Responsible for documenting solutions to problems and developing end-user guidelines
  – Other duties may be added as defined

  Required Qualifications/Skills

  – Must have the ability to handle multiple tasks and priorities
  – Able to plan, schedule, and effectively communicate with staff and clients
  – Must have a customer service-oriented attitude
  – Must be detail-oriented
  – Must have strong interpersonal communication and team-based skills
  – Must have strong documentation skills
  – Must have exceptional oral and written communication skills
  – Basic knowledge of computer hardware, software and equipment
  – Being a self-starter as well as a problem-solver

   

  Apply for Service Desk Specialist